Kingdom Bank’s new Online Banking platform to launch 5 October

A few weeks ago, we made the decision to allow additional time before launching our new Online and Mobile Banking services. This was to ensure we deliver the best possible experience for our customers.

We are now able to confirm that the new system is ready for launch, delivering an improved digital experience for our customers. For the first time, all Kingdom Bank customers – including church, charity and business customers – will be able to access and manage their accounts digitally.

This marks a significant improvement for our Organisation customers, who will now be able to easily apply for and manage accounts online.

Paul Houghton, Kingdom Bank CEO, comments:

“We are grateful for the patience of our customers as we have prepared for this Online Banking launch. We are excited to welcome our customers to the new platform, which will provide a straightforward way of managing your Kingdom Bank accounts in one place. This new digital experience is a key part of Kingdom Bank’s growth journey, and our prayer is that it will make it easier for more Christians to put their money to work for the gospel.” 

Pod Bhogal, Chief Market Officer, adds:

“The launch of our new Online Banking and Mobile App will give all our customers an even better experience with Kingdom Bank. We remain committed to providing an excellent service, and our team will be on hand to answer any questions as we move to the new platform.” 

For more information about what’s changing and the benefits of the new system, read our announcement.

Important information for customers   

Planned Service Downtime  

As part of the upgrade, there will be a period of planned downtime from 5:00pm on 30 September until 4 October. During this time, Banking services will be unavailable while we move to the new system.  This means customers won’t be able to access their Kingdom Bank accounts or complete transactions. If you wish to make a withdrawal from your account, please do so before the downtime period.

This is a normal part of moving to a new platform. We will alert customers once the new service is live and ready to use, with simple instructions on how to login.

Customer ID

To access the new Online Banking service, each customer will need their unique Customer ID, which they should have already received.

If you haven’t received this, or have lost your Customer ID, please contact our Account Management team on 0115 921 7260 or email savings@kingdom.bank.

New account number and sort code

Once you have logged in to the new Online Banking system, you will be able to view your new Kingdom Bank savings account number and sort code.  This new account information provides a straightforward way for you to pay money directly into your Kingdom Bank account.

Once we go live with the new system, please ensure you use these details for any payments into your Kingdom Bank account.

Thank you

We’re excited to bring you a better banking experience and look forward to welcoming you to the new platform. If you have any questions about the new system, please call our Account Management Team on 0115  921 7260 and we would be happy to help.