Privacy Notice
At Kingdom Bank we take your privacy very seriously and have a Data Protection Officer who can be contacted at DPO@kingdom.bank or Kingdom Bank Ltd, Media House, Padge Road, Beeston, Nottingham NG9 2RS.
Kingdom Bank will only use your information where we are allowed to by law and where we have been given clear consent to do so, to provide you with products and services you’ve requested, or where we must use it to comply with our legal obligations. Kingdom Bank will only use your information for legitimate business purposes and on a lawful basis to:
- confirm your identity and address
- carry out your instructions
- carry out credit checks
- understand how you use your accounts
- improve our products and services
- prevent or detect financial crime and fraud
- provide you with online services
- offer you other products and services that we believe may benefit you, where you have agreed to receive marketing material.
If you request to receive details of our products and services, or those arranged by us with other suppliers, such as insurance companies or as part of a contract with us, we will need to request some personal information from you. We will only use this information for these purposes and never pass your personal details on to any other companies unless we have a lawful reason for doing so or you have agreed to us introducing you to other service providers or third parties in connection with the services we are providing you.
We will only share your information with service providers or third parties who process your data on our behalf. We may also share your information with regulators, insurers, other financial institutions, brokers, credit reference agencies, identity verification agencies and fraud prevention agencies.
Kingdom Bank utilise the services of Credit Reference Agencies (CRAs) and the use of such services includes credit reports, money laundering checks, ID checks and validation type services for example tracing. Please see the following links for more information from our current service providers:
Other Products and Services
From time to time, we would like to tell you about our other products and services and those arranged by us with other suppliers such as insurance companies and property experts.
Any personal information you provide in the process of enquiring/arranging any of our other products and services is provided in the strictest confidence and we will only use this for the purposes specified in your enquiry and to deliver our services. We will not share your information with others except for when it is necessary for us to provide you with our products and services, fulfil your instructions or to fulfil the requirements of the law. When this is necessary, we will gain your consent beforehand with the exception of legal requirements.
If you have already provided your consent, we will continue to rely on this permission until you request us to stop sending you information.
You may request that we stop sending you information at any time but we will keep you on our mailing list until you request this or until you cease your contract with us. We may also hold your personal data if there is another lawful basis on which to do so.
Data held
Data is categorised as either ‘Personal Data’ or ‘Sensitive Personal Data’ (also known as ‘Special Category Data’), definitions of which can be viewed here.
We will keep your information for as long as you have a relationship with us and in line with our data retention policy, for example we will hold main banking information for 5 years after a banking relationship has ended. This enables us to fulfil our regulatory obligations and our obligations to you where you have a query or complaint.
In relation to the data we hold, you have the right to obtain a copy, rectify any mistakes, request erasure, restrict processing, request data portability and object to processing and automated decision making or profiling.
You may exercise your rights by contacting us using the details above and you have the right to complain to the UK Information Commissioner’s Office by visiting www.ico.org.uk.
If you do not provide the required information
Where we need to collect personal data by law, or under the terms of a contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may stop providing that service, but we will notify you if this is the case at the time.
