Privacy Notice
Kingdom Bank Ltd (“we”, “us” or “our”) is committed to protecting your privacy. This notice explains how we collect, use, share and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.
Who we are
Kingdom Bank Ltd is a UK-registered and regulated bank.
Registered office: Media House, Padge Road, Beeston, Nottingham NG9 2RS
Financial Services Register number: 400972
Data Protection Officer: dpo@kingdom.bank
Why we process your data
We only process your personal data where there is a lawful basis. These include:
- Contractual necessity to manage your accounts and provide services
- Legal obligation to meet regulatory, tax and anti-fraud requirements
- Legitimate interests such as improving our services, securing our systems or communicating appropriately with you
- Consent where you have clearly agreed to receive marketing communications
We ensure your rights and interests are always considered, particularly when relying on legitimate interests.
What data we collect
We may collect and process the following types of data:
- Personal identifiers such as name, date of birth and contact details
- Identity verification documents such as a passport or driving licence
- Financial and transactional information including account usage and income
- Online activity such as your use of our website or online forms
- Communication preferences and history
- Occasionally, special category data such as health or religious affiliation where necessary and with your explicit consent
How we use your information
Your data may be used for the following purposes:
- To open and manage your accounts
- To verify your identity and carry out fraud or credit checks
- To respond to enquiries and provide customer service
- To deliver secure digital services
- To meet legal and regulatory obligations
- To send you updates, news or product information if you have opted in
If you have consented to receive marketing, we may also use your email address in a hashed and pseudonymised format to create lookalike audiences on advertising platforms such as Meta. This allows us to reach people with similar characteristics while keeping your identity protected. We never share your email in plain text and Meta cannot identify you. You can opt out of this activity at any time by contacting us.
Who we share your data with
We may share your personal data with trusted third parties including:
- UK regulators such as the Financial Conduct Authority, Prudential Regulation Authority or HMRC
- Credit reference and fraud prevention agencies
- Secure IT and cloud service providers
- Advertising platforms under strict privacy and security terms
- Legal, compliance or audit advisers
Where data is transferred outside the UK, we ensure it is protected using approved safeguards such as adequacy decisions or UK standard contractual clauses.
Your rights
Under UK GDPR, you have the right to:
- Request access to your data
- Request correction of inaccurate or incomplete information
- Request deletion of your data in certain circumstances
- Restrict the use of your data in certain situations
- Object to specific uses of your data, including for marketing
- Request that we transfer your data to another service provider
- Withdraw your consent at any time if we are relying on consent
To exercise your rights, please contact dpo@kingdom.bank.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
How long we keep your data
We retain your data for as long as necessary to fulfil the purposes outlined in this notice. This typically includes:
- The duration of your relationship with us
- Up to five years after your account has been closed or your last interaction with us
- Longer where required for legal, tax or complaint-handling reasons
After this period, your data will be securely deleted or anonymised.
How we keep your data secure
We apply robust technical and organisational measures to protect your data. These include encryption, secure hosting, controlled access and regular reviews to ensure compliance with data protection regulations.
Cookies and online tracking
Our website uses cookies and similar technologies to enhance user experience, monitor performance and support essential functions. Please refer to our Cookie Policy for full details.
Updates to this notice
We may update this privacy notice to reflect changes in law or in how we process personal data. The most recent version will always be available at www.kingdom.bank/privacy-notice. If any significant changes are made, we will let you know.
Contact us
Data Protection Officer
Email: dpo@kingdom.bank
Post: Kingdom Bank Ltd, Media House, Padge Road, Beeston, Nottingham NG9 2RS