Help and Guidance

If you’re looking for further help, you’ve come to the right place!

This page includes:
Useful documents 
Frequently asked questions 
– If you still have a question, please fill out the form below 

Useful Documents

We would recommend you familiarise yourself with the following documents:

General Terms & Conditions

Specific Terms & Conditions

FSCS Information Sheet


Yes, Kingdom Bank is a member of the scheme. If you would like further information about how this provides you with security when banking with us, this can be found at

Yes, simply visit our ‘useful documents’ page. There you will find the applicable form(s) for the product, or you can call us on 0115 921 7260.

Internet banking is currently only available for personal customers, and not church and charity customers.

At present we do not offer current accounts. However, the possibility of offering a church current account is something we are exploring, as it would clearly fall under the Bank’s mission to serve UK churches with financial services.

Yes, we have put some of the most requested forms on the website for you to download. Simply visit our ‘useful documents’ page. If you require any help with locating or completing the form you need, please do get in touch.

We make every effort to provide an excellent service to our customers. Occasionally, however, things go wrong and we will make every effort to put them right. Please visit the complaints area of our website for information on how to pursue a complaint.

Fill in this form and our team will contact you to answer any questions!