Meet the Team – Fiona

In the latest post in our 'Meet the Team' series we spoke with Fiona, one of our Customer Service Administrators.

Tell us a bit about yourself and what brought you to Kingdom Bank.

My name is Fiona, and I joined the Kingdom Bank team in November 2021. Before working for Kingdom Bank, I had been a full-time parent for five years, looking after my two children. When they both reached school age, I felt that God was calling me back into the workplace. I saw an advert for a job at Kingdom Bank on social media, and felt lead to apply for the role.

What is your role at Kingdom Bank and what does a typical day looks like for you?

I work in the Account Management team and look after our new and existing savings customers. This means providing account information like statements and transaction details, as well as helping set up accounts for new customers. I often speak with customers on the phone, answering any questions, and making sure people feel satisfied when banking with us.

How did you become a Christian and how do you find this impacts your work?

I’ve been attending the church I currently go to all my life, as my Grandparents were a big part of the church. I became a Christian myself in 2008 at the age of 15.

Being able to work for a Christian bank is a great gift, as I feel I can understand what our customers are looking for. I also love being able to support the Bank’s mission of helping churches grow and getting to see the work of different ministries across the UK.

What excites you most about your role?

I get excited about speaking to our customers and hearing the stories of what they are doing. Whether they are a personal or organisational customer, it is a joy to be able to hear people excited about being able to partner with Kingdom Bank, as well as finding out more of how they are reaching their communities with the Gospel.

Where would we be likely to find you when you’re not at work?

You’d find me enjoying time with my husband and children, maybe doing some baking. I’m also very involved at church, and often serve on the technical support team, providing visuals for the Sunday services.

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