Staying fraud aware

It is important to remain aware of possible scams and fraudulent activity that can compromise the safety of your personal information and money.

Stop and consider

Do not give anyone your personal details (e.g. your name, bank details, email address or phone number) even if they claim to be from a business or organisation you trust. 

Consider whether this is information your bank would usually request, and look at the transaction they wish for you to complete. Even if an email looks genuine, banks won’t ask you to click on a link and confirm your personal details.

Kingdom Bank does not conduct business outside of the UK. Any email received which indicates a non-UK payment or receipt operation should be treated as suspicious and not having come from Kingdom Bank.

Look for warning signs

If you receive an email that you believe might be fraudulent, you should not click on any links, provide any personal information, or use the contact details provided on the email. This also applies to unexpected texts or messages. 

Any email that has an email address that appears to be correctly from Kingdom Bank, but is entirely unexpected and/or this email requests personal or banking information should also be treated as suspicious and as not coming from Kingdom Bank.

In these cases, you should not respond or reply to the Email, and consult the information below.

Seek advice

If you believe you have received a fraudulent Kingdom Bank communication, you should first contact Kingdom Bank to report this. When contacting the Bank visit or call 0115 921 7250. 

Our opening hours are 9am-5pm Monday-Friday.

Do not use contact details provided on the fraudulent communication, as this may also be untrustworthy.

You should also forward a copy of the fraudulent email to our designated phishing inbox

If you are not a Kingdom Bank customer, you should contact your own bank for guidance.

Be cautious

If you’ve already responded to a scam, end all further communication immediately.

Call your bank and cancel any recurring payments that relate to a scam.

Be aware of any further fraudulent communications using information that you may have already provided.